Shipping policy

Shipping & Delivery Policy

At ENOTIA – Unique Creations, orders are carefully prepared and dispatched using trusted delivery partners. Depending on the product ordered, items may be dispatched from our boutique in Crete, Greece or from another fulfilment location within the European Union.

The available delivery methods, shipping cost and destination eligibility are shown at checkout before payment.

1. Shipping Destinations

ENOTIA currently delivers to Greece, selected European Union countries and other international destinations made available through our online checkout.

Available destinations may vary depending on the products in your order and their fulfilment location.

If your country or region is not available at checkout, please contact us at info@enotiacreations.com before placing your order.

2. Where Your Order Is Dispatched From

ENOTIA products may be dispatched from different locations:

  • ENOTIA boutique stock is generally dispatched from Myrthios, Rethymno, Crete, Greece.
  • Selected ENOTIA EDIT products are dispatched from within the European Union.

If your order contains products fulfilled from different locations, your order may arrive in separate packages and at different times.

Where applicable, tracking information will be provided separately for each shipment.

3. Order Processing

Processing time is the time required to prepare an order before it is handed to the delivery carrier.

Orders dispatched from our Crete boutique are typically prepared within 1–3 business days, subject to product availability, resizing, personalisation or other special requirements.

Selected ENOTIA EDIT products fulfilled from within the European Union are generally processed within approximately 1–2 business days.

Processing times are estimates and may be longer during weekends, public holidays, promotional periods or periods of unusually high demand.

4. Estimated Delivery Times

Delivery times are estimates and begin after the order has been processed and handed to the carrier.

Typical delivery estimates are:

  • Greece – ENOTIA boutique stock: approximately 2–4 business days after dispatch
  • ENOTIA EDIT – eligible EU destinations: typically approximately 4–7 business days
  • Other European destinations: approximately 5–10 business days, depending on the product and destination
  • Selected international destinations: approximately 7–14 business days, where available

The delivery estimate shown for a product or at checkout should be treated as an estimate rather than a guaranteed delivery date.

Delivery may occasionally take longer because of carrier delays, weather conditions, public holidays, seasonal demand, customs procedures or other circumstances outside ENOTIA's reasonable control.

5. Shipping Costs

Shipping charges depend on the destination, products ordered, fulfilment location and available delivery service.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Free delivery may be offered for qualifying orders, destinations or promotional periods. Any applicable free-delivery offer and its conditions will be displayed on the website or at checkout.

6. Tracking Your Order

When tracking is available, you will receive shipment information after your order has been dispatched.

If an order is sent in more than one package, you may receive more than one tracking notification.

Please allow a reasonable period after receiving your dispatch notification for tracking information to become active in the carrier's system.

7. Orders Arriving in Separate Packages

Because ENOTIA products may be fulfilled from different locations, products purchased together may not always arrive in the same package.

This is normal and does not necessarily mean that part of your order is missing.

If your order is split into multiple shipments, available tracking information will be provided for each shipment.

8. Address Information

Please check your delivery name, address, postal code and contact information carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at info@enotiacreations.com.

We will try to assist where possible, but once an order has entered processing or has been dispatched, we may not be able to change the delivery address.

9. Failed Delivery, Unclaimed & Returned Shipments

If a shipment cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, failure to collect the parcel, or another circumstance attributable to the recipient, the parcel may be returned.

Where permitted by applicable law, additional costs reasonably incurred for redelivery or return transportation may be charged to the customer.

Please contact us if you experience a delivery problem so that we can review the circumstances of your order.

10. Damaged or Missing Shipments

If your parcel arrives visibly damaged, or if you believe that your shipment has been lost or an item is missing, please contact ENOTIA as soon as reasonably possible.

Please provide:

  • your order number;
  • a description of the issue;
  • photographs of the parcel and product where relevant.

We will review the shipment information and, where necessary, investigate the issue with the relevant fulfilment or delivery partner.

This section does not limit any statutory consumer rights that may apply to your order.

11. Duties, Taxes & Customs

For goods dispatched and delivered within the European Union, customers will generally not be subject to import customs duties as a result of the shipment crossing an internal EU border.

For deliveries to destinations outside the European Union, customs duties, import taxes, handling charges or other local fees may apply depending on the destination and applicable law.

Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping charge and may be payable by the recipient.

Customs clearance may also affect estimated delivery times.

12. Returns

Shipping and delivery are separate from your right to return eligible products.

For information about withdrawals, returns, damaged products and refunds, please see our Returns & Refunds Policy.

Please contact ENOTIA before returning any product, as the correct return instructions may depend on the product and its fulfilment location.

13. Contact Us

If you have any questions about your order, shipping or delivery, please contact:

ENOTIA – Unique Creations
Myrthios Agiou Vasileiou
Rethymno 74060
Crete, Greece

Email: info@enotiacreations.com
Tel: +30 6989 367289