Shopping bag
Your shopping bag is empty.
Continue shoppingRefund policy
Returns & Refunds Policy
At ENOTIA – Unique Creations, we want you to shop with confidence. This policy explains how returns, withdrawals, refunds and issues with your order are handled for purchases made through enotiacreations.com.
This policy does not limit any mandatory consumer rights available to you under applicable law.
1. 14-Day Right of Withdrawal
If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from an eligible online purchase within 14 calendar days without giving a reason.
The withdrawal period generally begins on the day after you, or a person designated by you, receives the goods.
To exercise your right of withdrawal, please contact us before sending any item back:
Email: info@enotiacreations.com
Tel: +30 6989 367289
Please include your order number and the item(s) you wish to return.
2. Returning Your Order
After notifying us of your withdrawal, the goods must be returned without undue delay and within the period required by applicable law.
Unless we inform you otherwise, the direct cost of returning an item because you have changed your mind is your responsibility.
We strongly recommend using a tracked shipping service and keeping proof of postage until your return has been completed.
Please contact us before returning an item. Do not send a return to an address without receiving return instructions from ENOTIA first. Depending on the product and fulfilment location, return instructions may differ.
3. Condition of Returned Items
You may inspect an item as reasonably necessary to determine its nature, characteristics and suitability, in the same way you would normally examine a product in a physical store.
When returning an item, please ensure that it is:
- unworn and unused beyond what is reasonably necessary to inspect it;
- returned with its original accessories, certificates and components, where applicable;
- securely packaged to prevent damage during return transit.
You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product, where permitted by applicable law.
4. Items Excluded from the Right of Withdrawal
Certain products may be excluded from the statutory right of withdrawal where permitted by applicable law. These may include:
- goods made to your specifications or clearly personalised;
- custom-made or specially altered items, including certain made-to-order resizing or personalisation services;
- sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken, where the legal conditions for this exception apply.
Any applicable exclusion will not affect your statutory rights if an item is faulty, damaged or not as described.
5. Earrings & Hygiene
Where earrings or other products are supplied with a hygiene seal, returns following a change of mind may not be accepted once that seal has been removed or broken where the applicable legal hygiene exception applies.
This does not affect your legal rights in relation to faulty, damaged or incorrectly supplied products.
6. Refunds
When a valid right of withdrawal is exercised, eligible payments will be refunded in accordance with applicable consumer law.
This includes the cost of the least expensive standard delivery option offered for the original order where reimbursement of that cost is required by law. Any additional amount paid because you selected a more expensive or express delivery method is not required to be reimbursed.
Refunds are made using the same payment method used for the original transaction unless otherwise expressly agreed.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, where permitted by law.
Once a refund has been issued by ENOTIA, your bank or payment provider may require additional time to display the funds in your account.
7. Damaged, Faulty or Incorrect Items
Please inspect your order after delivery. If you receive an item that is damaged, faulty, incorrect or materially different from what you ordered, contact us as soon as reasonably possible so that we can investigate and assist you.
For faster assistance, please provide:
- your order number;
- a description of the issue;
- clear photographs of the item and, where relevant, its packaging.
Do not return a damaged, faulty or incorrect item before receiving instructions from us.
Your rights regarding faulty or non-conforming goods are separate from the 14-day right of withdrawal and are not limited by this policy. Consumers in the EU benefit from the applicable statutory legal guarantee for goods.
8. Exchanges
If you would like a different size, colour or product, please contact us at info@enotiacreations.com.
Exchange availability depends on stock and the product concerned. In some cases, the fastest solution may be to return the eligible item and place a new order.
9. Orders Containing Products from Different Fulfilment Locations
ENOTIA orders may contain products dispatched from different fulfilment locations. As a result, an order may arrive in more than one package.
Return instructions may also differ depending on the product. Please contact ENOTIA before sending any return so that we can provide the correct instructions.
10. Contact Us
If you have questions about a return, refund or your consumer rights, please contact:
ENOTIA – Unique Creations
Myrthios Agiou Vasileiou
Rethymno 74060
Crete, Greece
Email: info@enotiacreations.com
Tel: +30 6989 367289
11. Business Information
ENOTIA – Unique Creations
Owner: Nikolaos K. Berkakis
VAT No.: 123191961
G.E.MI. No.: 156920150000
Myrthios Agiou Vasileiou
Rethymno 74060, Crete, Greece